Complaints Procedure

Everyone has a right to express their views or complain about a service provided by Carrickfergus & District Senior Gateway Club

By inviting comments and encouraging feedback, Carrick Senior Gateway aims to ensure that its services are continually reviewed and meet the needs of users.

Procedure

Stage 1

It is hoped that any problems or complaints that a parent, carer, member or person using the services provided by Carrickfergus & District Senior Gateway Club may have can be dealt with informally at source.

Stage 2

If a problem cannot be resolved in this way, they should write, giving full details of their complaint to:

The Club Leader, Carrickfergus & District Senior Gateway Club
Thomas Haighton
1 Portsmouth Gardens
Carrickfergus
BT38 7UN

Stage 3

If the matter has not been resolved, or if there is no satisfactory outcome within four weeks of the date the Club Leader received the written complaint, the matter should be referred to

The Chairman, Carrickfergus & District Senior Gateway Club
John Devine
58 Craigowen Road
Carrickfergus
BT38 7NE

 The Chairman will then discuss the matter confidentially at a management committee meeting and convey the result to the complainant in writing.